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Mike Haislip - President & CEO
Mike Haislip joined Monitronics in May 2005, with nearly 30 years of executive management experience. Under his leadership, Monitronics has increased its customer base to over 800,000 and seen revenues and profitability improve significantly. The company has also earned Frost & Sullivan’s Service Provider of the Year in 2008, 2010 and 2011.
Mike came to Monitronics after spending 27 years in the cable industry. He served in various operations and financial management positions at Cox Communications for 10 years. He was president of Star Cable Associates; president of Armstrong Cable; and, just before joining Monitronics, senior vice president, Great Lakes Division, of Charter Communications. While at Charter, Mike had overall responsibility for 1.4 million customers in Michigan, Minnesota, and Wisconsin.
Mike’s background is in the financial area, and his career began at Deloitte & Touche as a CPA in the audit group. He holds a B.S. degree in Management Science Accounting from the University of Tennessee.
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Michael Meyers - Chief Financial Officer
Mike Meyers, CPA, has been with Monitronics since July 1996, when the company had just 50 employees. Today, it has more than 700 employees and over $300 million in revenue. In August 2011, Mike was also named CFO of Ascent Capital Group, Inc., which acquired Monitronics in December 2010.
When Mike joined Monitronics, he had over 15 years of accounting, finance, and operations experience. He has worked with a variety of businesses, including Fortune 500, medium, and small companies, as well as in public accounting.
Mike was previously the vice president and treasurer at Tyler Corp., a diversified public holding company, and senior vice p resident of Forest City Auto Parts, a 65-store auto parts retailer. His responsibilities at Tyler included directing financial functions, leading acquisition teams, and overseeing investor relations of a public company. Prior to joining Tyler, Mike directed the financial function of PacTel Personal Communications, a large national paging operation, and spent five years in public accounting with Arthur Anderson and Touche Ross.
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Kelly Habbas - Chief Information Officer
Kelly Habbas joined Monitronics as vice president and CIO in 2008. He has more than 15 years of business and technology experience in the energy, consulting, financial, and pharmaceutical industries.
Kelly was previously the managing IT director for Direct Energy’s commercial and industrial business unit. While at Direct Energy, he led all North American custom application development, architecture, and maintenance activities. His responsibilities included overseeing critical systems that pertained to pricing and deal capture, contract management, load forecasting, billing, and market enrollment.
Kelly began his career at Arthur Andersen and held senior positions at Capgemini and Hitachi Consulting. He received his B.B.A. in Management Information Systems from Southern Methodist University.
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Bruce Mungiguerra - Vice President, Operations
Bruce Mungiguerra joined the Monitronics team in 2006 as Director of Consumer Sales, bringing with him more than 17 years of operations, sales, and call-center leadership experience. He became Director of Field Service in 2008, and was promoted to Vice President of Field Service and Technical Operations in 2009. In 2011, Bruce was promoted to Vice President of Sales and Dealer Development, where he was responsible for all aspects of the Monitronics Dealer Program, which includes more than 500 authorized dealers. In 2012, Bruce was promoted to Vice President of Operations. In this role, he is responsible for all aspects of both Dealer and Customer operations to include Customer Care, Central Station, Technical Services, Dealer Sales, the Monitronics Dealer Program and the company’s industry manufacturer and distributor relationships. He enthusiastically drives the performance of these various groups, exceeding the needs of our customers and dealer network.
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Frank McGhee - Vice President, Business Development
Frank joined Monitronics in early 2012 with more than 17 years of business development experience at the executive level.
Frank began his career as an engineer at General Motors and was quickly recruited to General Electric where he worked in various engineering, product management, operations, and marketing positions.
Most recently, Frank served as Vice President for the Technology Solutions Division of AECOM, a design and services company. Prior to AECOM, he served at Ericsson, a leading global wireless technology company and Honeywell, a leading controls company.
Frank holds a bachelor's degree in Industrial Engineering from Auburn University and a master's degree in Administrative Science from the University of Alabama.
Rob Washington - Vice President, Customer Care
Rob Washington joined Monitronics in August 2012 and brings more than 23 years of Customer Service experience, having spent the last 12 years in the alarm industry with Brink’s Home Security, ADT Security and Devcon Security.
Rob began his career as a member of the United States Army, where he held a top secret security clearance. He attended the University of Maryland and has served in various capacities for companies including The Boeing Company, one of the top manufacturing organizations worldwide; Direct TV; and MobileComm Communications.
Prior to joining the Monitronics team, Rob served as Vice President of Customer Operations for Devcon Security Services. Throughout his career, Rob has generated proven results in Contact Center Operations with strategies to enhance customer satisfaction. His mission is to deliver excellence in the overall customer experience for Monitronics.
Darin Anderson - Vice President, Monitoring Operations
Darin Anderson joined Monitronics in 2012 as the Vice President of Monitoring Operations. In this capacity, he is responsible for the overall operation of the Central Station as well as the Monitoring Customer Experience.
Darin comes to Monitronics with almost 20 years of Customer Service experience having spent 12 of those years in the alarm industry with Brink’s Home Security/ Broadview Security/ ADT Security in a variety of leadership positions. Prior to joining the Monitronics’ team, Darin served as the Vice President of Customer Service for Culligan International, North America.
He holds a Bachelor of Arts degree in History from Texas A&M University.
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Please send comments and queries for the executive team to the email address below. Marketing, product, or sales inquires will not be addressed via this email. For general customer service account inquiries please call our customer care line at 800.447.9239:
ExecutiveResponseTeam@Monitronics.com
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