AWARD-WINNING MONITRONICS LAUNCHES NEW WEBSITE, CUSTOMER-SERVICE INTERFACE
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Top Alarm-Monitoring Concern Bolsters Online Account-Management, Product Data Offerings
DALLAS (January 28, 2009) – Alarm-monitoring leader Monitronics this week announced the launch of its new customer-account interface, MyMonitronics, aimed at bolstering the company’s online service offerings. The move follows on the heels of the sweeping overhaul of the company’s main website, www.monitronics.com, as well as its selection by global market growth experts Frost & Sullivan as the 2008 North American Alarm Service Provider of the Year.
According to company officials, MyMonitronics was built in direct response to customer feedback, and updates the company’s business practices. MyMonitronics allows end-users to manage all aspects of their accounts at the click of a mouse. “We designed our site in the wake of an intensive, year-long research effort aimed at improving our award-winning customer-service,” explained Mitch Clarke, vice president of marketing and business devlopment. “Monitronics.com and MyMonitronics are just the first of many steps we’ll be undertaking to make sure we continue to give our customers exactly what they need and want.”
MyMonitronics lets users pay bills, download product user manuals, enroll in direct debit payment programs, and take advantage of business-referral rewards programs, among other features. The site also features video testimonials from Monitronics customers from across the country, and provides targeted alarm product information aimed specifically for families, single parents and seniors.
About Monitronics
Founded in 1994, Monitronics is one of the nation’s largest, fastest-growing alarm monitoring companies. Headquartered in Dallas, Monitronics provides monitored security system services to more than 700,000 residential customers and commercial clients through its network of nationwide, independent Authorized Dealers.
At the heart of the company’s operations is the Monitronics Central Station, which has consistently met or exceeded all UL, National Fire Protection Association, Central Station Alarm Association standards. With millions invested in monitoring technology, Monitronics provides reliable, uninterrupted security monitoring service.