Monitronics' state-of-the-art monitoring
station equipment offers advanced telecommunications, computing, and power technology
to deliver the fastest alarm response and service-call support available.
Advanced Monitoring Technology
• Uses the most advanced central station
receiver in the world – the MLR 2000 Virtual Receiver
• Meets or exceeds all UL and
NFPA standards
• Triple redundant alarm processing
servers and dual back-up power generators
• Cellular For Both Backup and
Primary Communication
• Supports the largest two-way
voice program in the country
Monitoring Services We Provide
• Open/close services
• UL Fire monitoring
• Cellular monitoring backup and
primary
• Environmental sensors
• And more
Highly-Trained Emergency Response Agents
Our Central Station employees are highly
trained and graded regularly on performance – and the Central Station Alarm Association
(CSAA) has awarded Monitronics with its prestigious Five Diamond Certification.
This certification indicates that 100% of the company’s central station operators
have achieved proficiency and certification.
All CSAA-recognized companies must have
demonstrated an exceptionally high level of responsibility to their local community
and customers. Less than 2% of all central stations in the US have reached Five
Diamond Certified status; Monitronics was the first Central Station of our size
to achieve this status. “This certification signifies our commitment to being the
nation’s top-level central station,” says CEO Mike Haislip.
Monitronics Central Station Operators:
• Receive more than 96 hours of classroom
training and 8 weeks of hands-on
mentoring, preparing them for any emergency.
• Are assigned dedicated mentors to help them excel at their job
• Train and receive certification as specified by CSAA guidelines
• Receive monthly training and CEUs for further education
• Serve more than 700,000 Customers
CSAA Five Diamond Certified
The CSAA Five Diamond Program is a certification
program signifying excellence through five key points:
1) Commitment to random inspections and
quality criteria standards by a nationally recognized third-party laboratory such
as: UL or FM.
2) Commitment to the highest levels of customer service.
3) Commitment to ongoing job-related education and testing by having 100% of its
central station operators certified using the CSAA online training series.
4) Commitment to raising the industry standards through CSAA membership and participation
in its activities.
5) Commitment to reducing false dispatches.
How do I get a Monitored Security System?
It's simple.
Click Here to see our online specials. Provide us your information and we'll
connect you with a Monitronics Authorized Dealer in your area. They'll conduct a
complete security analysis andtailor a system specifically for your home and life.