Q: I’m moving soon, can I move my monitoring service too?
Yes you can. Monitronics offers a program that allows you to transfer your monitoring service and your peace of mind. Our program is tailored specifically to your situation. Please call for details at 800-447-9239 as qualifications do apply.
Q: How do I move my monitoring service?
Contact Monitronics and speak with a Move Specialist at 800-447-9239, press option 2, and then option 4. They will assist you with transferring your monitoring service to your new location. Simply provide us with your new address, new phone number, and other contact information to begin service transfer.
Q: How do I schedule an appointment to move my monitoring service?
Contact Monitronics and a Move Specialist will schedule an appointment for a technician to activate your new service within 3 business days.
Q: How do I check the status of my move?
A Monitronics Move Specialist can verify the status of your move or connect you directly for additional a technician if you need more information.
Q: After I sell my house, how do I transfer billing responsibilities to the new owner?
You will need to set up a New Owner Agreement. Please contact Monitronics for additional information at 800-447-9239.
Q: Can a friend or family member take over my account at another location?
Yes, but certain requirements must be met by the new alarm owners. Please contact Monitronics to see if the new home security alarm owners are qualified.
Q: Can my account be placed on hold while I am moving?
Monitronics is unable to “hold” or place your account on “vacation” due to UL® requirements. However, if you are moving your service to a new location, a “downtime credit” may be applied to your account.
Q: I will not have a traditional phone line at my new location. Can I still transfer my service?
Yes, in most cases you can still have service without needing a traditional phone line. Monitronics uses the latest monitoring technology and equipment that can meet your needs. Please contact a Move Specialist for more information about our VOIP security systems.
Q: Do I need an alarm permit where I live? If so, how do I obtain a permit?
Possibly. Some cities and jurisdictions require home security system owners to have an alarm permit before they will send emergency personnel to your home. In some areas, it is unlawful to have monitoring service without first having a permit, which could result in fines up to $500 per dispatch. To determine if your city requires a permit, contact your local city hall, county office, or Monitronics.
Q: How do I sign up to get a Monitronics security alarm system?
It's never been easier to sign up for a Monitronics business or home security alarm system. Either call us directly at (800) 290-0709 or visit our Online Specials page to view the latest deals and make an appointment to meet with a Monitronics security consultant.
Q: I'm a current Monitronics customer, how do I set up another home I own or business with
monitoring?
First, we’ll verify if your additional location is in a Monitronics service area. If so, you will need to sign an additional Alarm Monitoring Agreement for the new installation. Monitoring rates and installation costs vary by location and situation. Please call a Monitronics for additional information and to set up your additional home or business security system monitoring service.
Q: How do I refer a friend or family member to Monitronics?
Simply visit our Customer Referral page and provide your friend's information. If your referral purchase a Monitronics security system, we’ll automatically send you a gift card.
Q: Can I get additional equipment for my Monitronics security system?
Yes. Additional equipment can be purchased from your Monitronics Authorized Dealer at the time of installation or added later to meet your security needs. (Fees and restrictions may apply).
Q: Does my home have to be pre-wired for an alarm system?
No. Monitronics Authorized Dealers can install both hardwired and wireless home security systems to meet your needs.
Q: What happens if I have an existing non-Monitronics system in my home?
Monitronics can reprogram your existing system, as long as the previous homeowner is not contractually obligated with another alarm monitoring company.
Q: Can I save money on my homeowners insurance by having a security system?
Yes, some insurance companies provide up to a 20% discount on your homeowners insurance by having a security system. Please check with your insurance company for more information.
Q: How does alarm monitoring work?
When you activate your security system, alarm monitoring is a 24-hour, 7-day protection service. When one of your alarm's sensors are triggered by an event such as a break-in or environmental hazard, your alarm signals the Monitronics Central Alarm Monitoring Station. A highly trained Central Station Operator will activate emergency procedures, which include contacting you and dispatching emergency services.