Frequently Asked Home Security Questions
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Our FAQ page is easy to use. Just find your topic and click on a question. You’ll go right to your answer. If you don’t find what you’re looking for here, call us at 800.290.0709 and we’ll be happy to help.
A: Monitronics offers flexible move options to fit our customers' needs. Find the option that works best for you:
· Arrange for the incoming home owner to take over your current system and contract.
· Transfer your contract to someone else. (See below.)
· Cancel your contract by paying off a negotiated portion of your remaining balance.
Contact Monitronics at 800.447.9239 for more information.
A: Contact Monitronics at 800.447.9239 and speak with a Move Specialist (press option 2, and then option 4). We will assist you with transferring your monitoring service to your new location. Simply provide us with your new address, new phone number, and other contact information to begin service transfer.
A: Our Move Specialists will schedule an appointment for a technician to activate your new service within 3 business days. Contact Monitronics at 800.447.9239. To speak to a Move Specialist, press option 2, and then option 4.
A: A Monitronics Move Specialist can verify the status of your move or connect you directly to a technician for more information. Contact Monitronics at 800.447.9239. To speak to a Move Specialist, press option 2, and then option 4.
A: You will need to set up a New Owner Agreement. Please contact Monitronics at 800.447.9239 for more information.
A: Yes, but certain requirements must be met by the new alarm owners. Please contact Monitronics to see if the new home security alarm owners are qualified.
A: Monitronics is unable to hold or place your account on “vacation” due to UL® requirements. However, if you are moving your service to a new location, a downtime credit may be applied to your account.
A: Yes, in most cases you can still have service without needing a traditional phone line. Monitronics uses the latest monitoring technology and equipment that can meet your needs. Contact Monitronics at 800.447.9239 and ask a Move Specialist for more information about our VOIP security systems.
A: Depending upon your alarm system's compatibility with your new home, you may be able to move your current equipment with you. However, several conditions apply. For more information, please contact Monitronics at 800.447.9239 and speak with a Move Specialist (press option 2, then option 4)
A: Possibly. Some cities and jurisdictions require home security system
owners to have an alarm permit before they will send emergency personnel to your home. In some areas, it is unlawful to have monitoring service without first having a permit, which could result in fines up to $500 per
dispatch. To determine if your city requires a permit, contact your local city hall or county office.
A: Your local city hall or county office will have the forms you can use to apply for your alarm permit.
New Monitoring Service
A: It's never been easier to sign up for a Monitronics business
or home security alarm system
. Either call us directly at 800.290.0709 or visit our home page to provide us your information and we'll connect you with a local Monitronics Authorized Dealer.
A: First, we’ll verify if your additional location is in a Monitronics service area. If so, you will need to sign an additional Alarm Monitoring Agreement for the new installation. Monitoring rates and installation costs vary by location and situation. Please call Monitronics for additional information and to set up your additional home or business security system monitoring service.
A: Simply visit our Customer Referral page and provide your friend's information.
A: Yes. Additional equipment can be purchased from your Monitronics Authorized Dealer at the time of installation or added later to meet your security needs. (Fees and restrictions may apply).
A: Monitronics can reprogram your existing system, as long as the previous homeowner is not contractually obligated with another alarm monitoring company.
A: Yes, some insurance companies provide up to a 20% discount on your homeowners insurance by having a security system. Please check with your insurance company for more information.
A:When you activate your security system, alarm monitoring is a 24-hour, 7-day protection service. When one of your alarm's sensors are triggered by an event such as a break-in or environmental hazard, your alarm signals the Monitronics Central Alarm Monitoring Station. A highly trained Central Station Operator will activate emergency procedures, which include contacting you and dispatching emergency services.
Changing Phone Service
A: Your alarm needs a way to communicate with our monitoring center. If you’re thinking about switching, the best bet is to call us at 800.447.9239 to discuss your options. We want you to be fully informed before you make the switch.
A:The technology of today offers a variety of options for your alarm to communicate:
· You can keep your landline just for your alarm system.
· Monitronics can add a cellular communicator to your panel to send signals wirelessly.
So, when you start thinking about switching, give us a call first.
Q: How can I prevent false alarms?
A: False alarms cost you and the local authorities money. And after enough false calls, police may begin ignoring your alarms. Protect your home, and save money and resources, by following the checklist below.
- Always keep your emergency contact list up-to-date.
- Secure all doors and windows before arming your system.
- Consider who should have access to your home. Make sure they know your code and how to use the alarm.
- Pets can set off motion detectors, call us when you first get pets.
- Don’t relocate motion detectors near vents.
- Be sure to replace your batteries—check your manufacturer’s instructions for how often.
- Call us before you remodel.
- Cover your smoke detectors during construction, building repairs, and major cleaning.
- Test and inspect your system every month.
- Call us if you think your alarm isn’t working at its best.