How To Respond

The highly trained staff at Monitronics' Monitoring Center is dedicated to providing you with the most responsive and reliable monitoring service available. We want your security system to provide you with the best protection possible. That's why we recommend you take the following actions when the alarm sounds.



What Happens When Your Alarm System Sounds?
Burglary Signal
When an alarm signal is received into our Monitoring Center, Monitronics will:

• Attempt to call the premises' telephone number to make sure everything is all right. Upon verification of your pass code and assurance from you that help is not needed, Monitronics will cancel the signal from our system.
• With Two-Way Interactive Audio, a Monitoring Center operator will speak through your alarm panel speakers to make sure everything is all right. Upon verification of your pass code and assurance from you that help is not needed, Monitronics will cancel the signal from our system.
• If you are signed up for enhanced verification, an alternate number also will be called prior to dispatching emergency personnel. Again, upon verification of your pass code and assurance from someone that help is not needed, Monitronics will cancel the signal from our system.
• If our Monitoring Center operator does not receive verbal assurance with a valid pass code, then emergency personnel will be dispatched for assistance.

Fire Signal
When a signal is received into our Monitoring Center, Monitronics will attempt to contact the premises to make sure everything is all right. If there is no answer, emergency personnel will be dispatched immediately.

Medical Emergencies
A call is placed by our Monitoring Center to verify that a medical emergency is in progress. If we cannot contact the premises, an ambulance will be dispatched. No pass code is required.

Silent Panic Signal
Emergency personnel are dispatched immediately. No contact is attempted.


What You Should Do

1. Don't panic.
2. Follow your emergency action plan.
3. If the alarm activation was accidental, carefully disarm your system per your system instructions.
4. After you've reset the system, do not call Monitronics. Wait for the Monitronics Monitoring Center to call you to verify the alarm status. Be ready with your pass code.
5. Don't leave your home or business until you've spoken with the Monitronics Monitoring Center and assured us there is no emergency.

If your alarm goes off accidentally, do not attempt to call Monitronics. Our Monitoring Center will contact you. When we try to contact your premises, if there is no answer or the line is busy, emergency personnel will be dispatched. That is why it is so important to wait until we call you - give us your pass code and assurance that everything is all right, and no dispatch will be made.


Testing Your Alarm System
Regular testing of your security system can help ensure its proper operation at the time of an emergency and help prevent false alarms. Monitronics recommends that customers test their systems at least once per month.

To test your security system, call Monitronics at 800.447.9239. A Customer Service representative will give you instructions on how to test your system.

To avoid a false alarm, notify Monitronics when you will be testing your system to prevent the Monitoring Center from dispatching authorities to respond to the alarm signal.

Did you know?
1 in every 250 homes will experience damage or loss due to FIRE.