Lifetime Service Plan

Your state-of-the-art monitored security system is designed to provide years of dependable protection. Sometimes, however, even the best-made electronic products require occasional service or repair. As a Monitronics customer, the Lifetime Service Plan is design to protect you against costly repair bills by providing you with remote diagnostic repairs and reprogramming free of charge or on-site repairs for only $30 per trip.

Coverage and Terms

The Lifetime Service Plan covers all parts and labor (excluding replacement of batteries and alarm screens) under normal operating conditions and due to ordinary wear and tear. You pay only $30 per service trip, regardless of the time required or equipment cost required for the repair.

The Lifetime Service Plan will remain effective as long as you are a Monitronics customer and stay current on your monthly monitoring and service plan fees. The Lifetime Service Plan does not cover repair of this system as a result of damage from accident or abuse, misuse, or causes other than ordinary wear and tear. Monitronics reserves the right to use new or reconditioned parts at the time of replacement or to retain any parts removed from the system. You pay for all parts and labor for repairs excluded from this plan. Service will be provided during Monitronics' regular business hours, Monday through Friday, excluding holidays, 8:00 a.m. – 5:00 p.m. central time. Service provided at other times and/or for non-covered repairs will be based on Monitronics' customary labor and material rates.