| Q: |
How much does a residential alarm system cost? |
| A: | The system purchase price and monthly monitoring fee are very affordable and will vary depending on the equipment installed and the services selected. Complete the Get an Alarm form, or call 800.447.9239, ext. 6002, for a free, no-obligation quote from a Monitronics Authorized Dealer.
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| Q: | What is included in a basic/standard package? |
| A: | A basic residential security system includes the installation and a back-up battery, plus three contact points (most customers choose three doors), a motion detector, one keypad, one control panel, and one siren.
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| Q: | How long is the contractual agreement? |
| A: | Our contracts typically are three years in duration and have automatic annual renewal provisions, during which the customer may cancel the contract upon 30 days’ written notice.
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| Q: | How much does it cost to add a sensor to my system? |
| A: | The cost is dependent on the type of sensor required and the system currently in use. Complete the Service Repair Request form, which is also for system upgrades, or call 800.447.9239 for a price to complement your current system. Monitronics provides excellent system upgrade and repair service at competitive pricing.
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| Q: | I just purchased a home with a Monitronics residential alarm system. How do I get it activated?
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| A: | You may activate the existing system by completing the Get an Alarm form, or by calling 800.447.9239, ext. 6002, Monday – Friday, 8:00 a.m. to 5:00 p.m. central time.
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| Q: | Will the Monitronics alarm system still work if I lose power? |
| A: | Yes. The back-up batteries in the security control panel will keep your system running for several hours. Check the “low battery” indicator on the security control panel regularly to ensure adequate battery power.
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| Q: | Why is it important that I test my system? |
| A: | Testing your residential alarm system ensures its proper operation and communication with our Monitoring Center. In order to test the entire system, each component or zone must be tested individually. Please call Monitronics at 800.447.9239, and one of our Customer Service representatives will give you instructions on how to test your system. To avoid false alarms, you must notify Monitronics when you will be testing your system to prevent the alarm monitoring station from dispatching authorities to respond to the alarm signal.
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| Q: | Am I required to get a permit to operate an alarm system? |
| A: | Each city or county jurisdiction is different. You can ask your local Monitronics Authorized Dealer for assistance, or check your city or local ordinances. In the end, if a permit is required, it is the responsibility of the homeowner to stay current with annual permit renewal requirements and to notify Monitronics of the permit number (if required) and the annual expiration date.
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| Q: | Where is Monitronics’ monitoring service available? |
| A: | Monitronics provides residential alarm monitoring service to customers throughout the United States and Puerto Rico.
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