Q: I’m moving soon. What happens to my alarm monitoring service?
A: Monitronics has a flexible move program to fit our customers' needs. Find the option that works best for you:
- Transfer your service to your new home by taking advantage of Monitronics' Free Move Program.
- Arrange for the incoming homeowner to take over your current system and contract.
- Transfer your contract to someone else. (See below.)
- Pay off the remaining balance.
Q: How do I move my monitoring service?
A: Monitronics sets up moving customers with a new security system, including undisturbed monitoring service, for free. Our move program includes free equipment, free installation, free activation and free extended service. Your monthly rate will remain the same unless you choose to add additional services.
Contact Monitronics and speak with a Move Specialist (press option 2, and then option 4). They can assist you with transferring your monitoring service to your new location. Simply provide us with your new address, new phone number, and other contact information to begin a service transfer.
Q: How do I schedule an appointment to move my monitoring service?
A: A Move Specialist will schedule an appointment for a technician to activate your new service within three business days. Contact Monitronics and speak with a Move Specialist (press option 2, and then option 4).
Q: How do I check the status of my move?
A: Contact Monitronics and a Move Specialist can verify the status of your move or connect you directly to a technician for more information.
Q: I’m selling my house. How do I transfer billing to the new owner?
A: You will need to set up a New Owner Agreement. Please contact Monitronics for more information.
Q: Can a friend or family member take over my account at another location?
A: Yes, but certain requirements must be met by the new alarm owners. Please contact Monitronics to see if the new home security alarm owners are qualified.
Q: Can you put my account on hold while I’m moving?
A: Monitronics is unable to hold or place your account on hold due to UL® requirements. However, if you are moving your service to a new location, a downtime credit may be applied to your account.
Q: I won’t have a traditional phone line at my new house. Can I still transfer my service?
A: Yes, in most cases you can still have service without needing a traditional phone line. Monitronics uses the latest monitoring technology and equipment, including wireless alarm panels, to meet your needs.
Q: Can I move my current equipment into my new house?
A: Depending upon your alarm system's compatibility with your new home, you may be able to move your current equipment with you. However, several conditions apply. For more information, please contact Monitronics and speak with a Move Specialist .