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Dallas, TX - Aug. 6

Moving

I’m moving soon. What happens to my alarm monitoring service?

Monitronics has a flexible move program to fit our customers' needs. Find the option that works best for you:

  • Transfer your service to your new home by taking advantage of Monitronics' Free Move Program.
  • Arrange for the incoming homeowner to take over your current system and contract.
  • Transfer your contract to someone else. (See below.)
  • Pay off the remaining balance.

How do I move my monitoring service?

Monitronics sets up moving customers with a new security system, including undisturbed monitoring service, for free. Our move program includes free equipment, free installation, free activation and free extended service. Your monthly rate will remain the same unless you choose to add additional services.

Contact Monitronics and speak with a Move Specialist (press option 2, and then option 4). They can assist you with transferring your monitoring service to your new location. Simply provide us with your new address, new phone number, and other contact information to begin a service transfer.

How do I schedule an appointment to move my monitoring service?

A Move Specialist will schedule an appointment for a technician to activate your new service within three business days. Contact Monitronics and speak with a Move Specialist (press option 2, and then option 4).

How do I check the status of my move?

Contact Monitronics and a Move Specialist can verify the status of your move or connect you directly to a technician for more information.

I’m selling my house. How do I transfer billing to the new owner?

You will need to set up a New Owner Agreement. Please contact Monitronics for more information.

Can a friend or family member take over my account at another location?

Yes, but certain requirements must be met by the new alarm owners. Please contact Monitronics to see if the new home security alarm owners are qualified.

Can you put my account on hold while I’m moving?

Monitronics is unable to hold or place your account on hold due to UL® requirements. However, if you are moving your service to a new location, a downtime credit may be applied to your account.

I won’t have a traditional phone line at my new house. Can I still transfer my service?

Yes, in most cases you can still have service without needing a traditional phone line. Monitronics uses the latest monitoring technology and equipment, including wireless alarm panels, to meet your needs.

Can I move my current equipment into my new house?

Depending upon your alarm system's compatibility with your new home, you may be able to move your current equipment with you. However, several conditions apply. For more information, please contact Monitronics and speak with a Move Specialist.

Permits

Do I need an alarm permit where I live?

Possibly. Some cities and jurisdictions require home security system owners to have an alarm permit before they will send emergency personnel to your home. To determine if your city requires a permit, contact your local city hall or county office.

How can I get one?

Your local city hall or county office will have the forms you can use to apply for your alarm permit.

New Monitoring Service

How can I sign up to get a Monitronics alarm system?

It's never been easier to sign up for a Monitronics home security alarm system. You can call Monitronics’ sales team at 800.290.0709 or visit our home page, provide your information and we'll connect you with a local Authorized Monitronics Dealer.

I’m moving into a new home and would like to sign up to get a Monitronics alarm system. How does that work?

For new customers who are moving into a new home, Monitronics offers complete home security packages starting at $34.95 per month. Each package includes a free wireless security panel with a full-color touch-screen interface ($675) plus free equipment, free installation and free extended service. The Home Security section at Monitronics.com has full details about our three package tiers: Basic Security, HomeTouch® Security and HomeTouch Premier.

How do I sign up to add another security system at a different location?

First, we’ll verify if your additional location is in a Monitronics service area. If so, you will need to sign an additional Alarm Monitoring Agreement for the new installation. Monitoring rates and installation costs vary by location and situation. Please call Monitronics for additional information.

Can I get additional equipment for my system?

Yes. Additional equipment can be purchased from your Authorized Monitronics Dealer at the time of installation or added later to meet your security needs. (Fees and restrictions may apply).

Does my home need to be prewired for an alarm system?

No. Authorized Monitronics Dealers can install both hardwired and wireless home security systems to meet your needs.

What happens if I have an existing non-Monitronics system in my house?

Monitronics may be able to reprogram your existing system, as long as the previous homeowner is not contractually obligated with another alarm monitoring company. Depending on the panel type, your existing system may need to be replaced.

Can I save money on my homeowners insurance by having an alarm system?

Yes, some insurance companies provide up to a 20% discount on your homeowners insurance by having a security system. Please check with your insurance company for more information.

How does alarm monitoring work?

When you activate your security system, alarm monitoring is a 24-hour, 7-day protection service. When one of your alarm's sensors is triggered by an event such as a break-in or environmental hazard, your alarm signals Monitronics' Alarm Response Center. A highly trained operator will activate emergency procedures, which include contacting you and dispatching emergency services.

Changing Phone Service

I’m thinking about switching my phone service. Will my alarm still communicate?

Your alarm needs a way to communicate with our Alarm Response Center. If you’re thinking about switching, you should call Monitronics to discuss your options. We want you to be fully informed before you make the switch.

How can my alarm communicate when I have VoIP or cellular phone service?

The technology of today offers a variety of options for your alarm to communicate:

  • You can keep your landline just for your alarm system.
  • Monitronics can add a cellular communicator to your panel to send signals wirelessly.

False Alarms

How can I prevent false alarms?

Home security alarms not only help to discourage burglars from breaking into your home, but they also give you an added peace of mind. Help reduce the burden placed on police departments responding to false alarms when real crimes are being committed elsewhere.

Help prevent false alarms by following the checklist below.

  • Be comfortable with using your system
  • Know what happens when a panic button is pushed
  • Consider who should have access to your home and make sure they know your code and how to use the alarm

  • Test your system monthly
  • Always keep your emergency contact list up to date
  • Be aware of typical triggers, like securing all doors and windows before arming your system and that pets can set off motion detectors
  • Replace your batteries; check your manufacturer’s instructions for how often
  • Call us before you remodel
  • Cover your smoke detectors during construction, building repairs, and major cleaning

HomeTouch

What is HomeTouch?

Home security monitoring isn’t your standard wired system anymore. New wireless cell-based panels allow for complete home control via your computer, smartphone or tablet without the need for home phone line. You can control your security system, view video, or manage your lights, locks and thermostats from almost anywhere with HomeTouch remote security and automation.

Which Monitronics packages offer HomeTouch?

The HomeTouch Security package includes HomeTouch remote monitoring, which allows you to use your computer, smartphone or tablet to manage your security system and view video. The HomeTouch Premier package also offers home automation features such as remote control of your lights, locks, thermostats and image capture.

Contact Us

Customer Care

800.447.9239

Customer Care Hours:
Open 24 hours a day, 7 days a week

Address for Written Correspondence:
Monitronics
ATTN: Customer Care
PO Box 814530
Dallas, TX 75381-4530

Address to Mail in Payments Only:

Monitronics Funding LP
Department CH 8628
Palatine, IL 60055-8628
(US Customers)

Monitronics Canada, Inc.
PO Box 15176
Station A
Toronto, Ontario M5W1C1
(Canadian Customers)

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