Select Security has joined
Questions?Visit our FAQ page →
What makes Monitronics the most trusted name in professional security services?
For more than 25 years, Monitronics® International has been providing professionally monitored security and life safety systems. We’re passionate about safeguarding your company’s assets, properties, and employees. We leverage intelligent technology, smart automation, and unmatched professional monitoring. Plus, we can also keep you and your family safe at with our residential division, Brinks Home™.
Our company is designed and built around protecting yours – we offer security solutions from small, single location operations to multi-location, enterprise facilities.
Manage exterior and interior locks with keyless entry. Control access settings and privileges remotely through your system’s dashboard and integrate it with your security system and video surveillance.
Our fire detection services provide an early notification when fire breaks out, giving you and firefighters more time to prevent damage.
Video surveillance systems
Our suite of managed services and state of the art technology can transform your video surveillance cameras into an additional arm of your security system.
How can we help?
Have questions? We're happy to help by answering any questions you may have.Call 877.877.0345
Not only will we assist you in choosing the optimum system to protect your business, but we’ll professionally install it to ensure you’re completely covered.
Our systems are not one size fits all. We specialize in creating systems that fit your unique needs, regardless of your size.
We strive to provide unmatched professional monitoring coupled with our cutting-edge products. Our U.S.-based alarm response experts are trained to quickly assess, resolve alarms, and dispatch any necessary first responders.
What is 3G?
3G technology allows wireless devices to connect to the internet. Cellular carriers have developed LTE - a stronger, more reliable technology. As a result, 3G technology will be phased out in 2022.
Some older Monitronics security systems have 3G connectivity. Monitronics is upgrading these systems to the latest LTE technology at no cost. Speak to a Monitronics expert to learn more.
Frequently asked questions
What is 3G?
3G is the third generation of wireless mobile telecommunications technology. It is used to transmit data digitally.
Why is 3G important to my alarm system?
Your security system has a built-in 3G cellular backup to make sure you are always connected to our Alarm Response Center.
Why is 3G technology sunsetting?
The cellular carriers (AT&T, Verizon, T-Mobile, etc.) have developed LTE - a stronger, more reliable cellular technology. The cellular carriers have announced they are sunsetting the 3G technology in 2022 in favor of the improved LTE technology.
I received a communication that I need to update to LTE – what do I need to do?
Follow the instructions in the communication you received to schedule your LTE update. It is critical you schedule your system update immediately to ensure you stay protected.
How much does the update cost?
There is no cost to you. Monitronics® will replace the cellular chip technology and install your update completely free of charge.
What happens if I do not update my system?
When the 3G cellular technology sunsets, your system will no longer communicate with our Alarm Response Center. Without that connection, we will not be able to assist you if there is an emergency at your home or business.
When will my system lose service?
Cellular providers are sunsetting the 3G technology in 2022. Schedule your update immediately and avoid losing connection to the Alarm Response Center.
HIKVISION has issued a bulletin regarding a vulnerability in certain HIKVISION equipment including DVRs, NVRs, and certain edge devices. This vulnerability could potentially allow unathorized access into network where these devices reside. Additional information can be found here.
If you have questions regarding your HIKVISION equipment or require assistance with this issue, please call our Service Coordination team at 877-877-0345, option 3-1.